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Important Policies

 

In order to receive the maximum benefit from your appointment,

 please arrive 10 minutes prior to the scheduled time.

Appointments

Appointments can be made online, or through text.

We require a credit card number to reserve your appointments at Lash n Brow by KT. If you choose not to provide your credit card information, we will not hold your appointment.

Payment/Gratuity

For your convenience, we accept all major debit/credit cards and cash for services. Gratuities will be preferred in cashA 20% gratuity is recommended for any service you have, and tips are genuinely appreciated for the full (pre-discounted) value. 

* All Disconts are Cash Only.

Cancellation/Rescheduling Policy

We have a 24-hour rescheduling policy. You will be charged 30% for your services canceled within 24 hours of your scheduled appointment.

Appointments made within the 24-hour time frame are considered firm and are not subject to cancellation.

 

Please let us know if you are running late, we will do our best to accommodate you. Understand that if you are running more than 15 minutes behind your scheduled appointment, it may be necessary to reschedule and charge accordingly.

Clients who have canceled or rescheduled less than 24 hours before their appointment will be required to pay a non-refundable deposit of $30-50 for all future appointments depending on the situations and set you choose. If it happens a 3rd time we may avoid any services permanently or the full price of the service has to be paid upfront.

 

'No-shows' will be billed for the half (50%) amount for the appointment. Clients who have not-showed for appointments will be asked to prepay/pay a deposit towards their visit when booking future appointments.

All appointment cancellations must be made & confirmed via telephone, or text. Appointment cancellations through email are not accepted.

*Importand Policy

-All of the clients must file their card info. for the late cancelation/ no-show fee. ( we are not charging, system just hold the info.)

-The late cancelation / No-show fee will apply regardless of COVID-19.

-Once we notice A Client gave us Insufficient funds card or Invalid card, we will avoid this client for furture appointments.

- We are appointments based only.

- We are not taking walk-ins at all.

Refills Policy

We do not perform refill services on work that was not done at Lash n Brow by KT – NO EXCEPTIONS. If you currently have eyelash extensions on, you must get them removed before receiving your first new set with us. This is to avoid the risk of mixing different adhesives and materials from work done in other salons. Also, this is to raise application quality. We encourage new customers from other salons to take advantage of our first-time client specials. Lash Removal is a separate additional fee.

Pricing Policy

All price are subject to change. All services/products purchase are final, No Exchanges or Refunds.

If you are unhappy for any reason, you must speak to your service provider before you leave the building so we can rectify the situation at that time, again- there are no refunds.  

  • Eyelash Extension CANNOT be applied to person who has allergic to any type of adhesives.

  • Refunds are not given for allergic reactions, however, we will do removal the lashes complimentary.

  • Please disclose any eye conditions, injuries, medications or treatment used on/in or affecting the eye area in advance.

Cosmetic Tattoo (Microblading/ Ombre/Powder/ Nano Brows, Eyeliner, Lips) Policies

  • You must be 18 years or older with a state-issued picture ID to get tattooed.

  • There is a $100 Non-Refundable Deposit required to schedule a tattoo appointment of Retouch or Eyeliner.  

  • There is a $200 Non-Refundable Deposit required to schedule a tattoo appointment of New set. 

  •  IT'S NON-REFUNDABLE, but could be applied for other appointments only if rescheduled before 2 DAYS​  (48 Hours) of your appointment. If we don't receive notification for a cancellation or to reschedule before  2 DAYS (48 Hours) of your appointment you will lose your deposit and a $150/$250 deposit will be required to schedule any tattoo appointments in the future.  If it happens a 3rd time we may avoid tattoo services permanently or the full price of the tattoo has to be paid upfront. The client is responsible for remembering the date and time of their appointment and not be dependent on reminders from us. There are no exceptions to this rule.

  • NO shows get blocked and deposit forfeited. I already allow a generous 48 hours minimum notice to reschedule to apply your paid deposit to another date. I do not send multiple notifications as a reminder — Please put your appointment in your calendar as soon as you book.

  • Please be prompt for your appointment and notify us if you are running late. it is our discretion to cancel your appointment if you are late for more than 15 mins. Once your appointment is canceled you will lose your deposit. There are no exceptions to this rule.

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